Remote & Onsite Support
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Troubleshooting hardware and software issues for desktops, laptops, servers, and mobile devices.
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Remote desktop assistance for quick issue resolution.
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On-site support for complex hardware or network problems.
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Support for operating systems and common software (Microsoft Office, MYOB).
User Account & Access
Management ​
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Setting up and managing user accounts via Domain Controller or Microsoft Azure
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Password resets and multi-factor authentication (MFA) support.
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Managing permissions and access controls on Shared folders or files.
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Onboarding/offboarding employee accounts for businesses.
Email & Communication Support
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Configuring and troubleshooting email clients (Outlook, Gmail, Hotmail).
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Resolving email delivery issues, spam filtering, or mailbox management.
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Set up and mange email signature template
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Setting up and managing collaboration tools (Microsoft Teams, Zoom).
Software Installation & Update ​
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Installing, configuring, and updating software applications.
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Managing software licenses and subscriptions.
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Troubleshooting software compatibility issues.
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Automating updates for security patches and performance improvements.
Computer installation & troubleshooting​​
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Install and update Windows 10/11
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Install and update all required system drivers
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Install application software and complete licensing compliance
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Diagnose and fix system slowdowns or freezing
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Remove bloatware, unnecessary startup programs, and malware
Network & Connectivity Support ​​
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Setup WiFi and Ethernet connection
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Diagnosing and resolving network issues (Wi-Fi, LAN).
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Ensuring secure and stable internet connections.
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Troubleshooting slow network performance or outages.
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Set up and troubleshooting VPN connection
Hardware Support & Maintenance ​
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Diagnosing and repairing hardware failures (hard drives, RAM, printers).
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Upgrading hardware components for improved performance.
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Configuring and securing smartphones and tablets for business use via Mobile Device Management (MDM).
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Wiping or locking lost and stolen devices remotely via Intune.
Custom Application Support ​
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Troubleshooting and supporting industry-specific software (such as accounting tools).
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Integrating third-party applications with existing systems.
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Assisting with API or custom software issues.
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Coordinating with software vendors for advanced support.